Terms & Conditions
All orders for services accepted by Helping Hands Chorley CIC are accepted subject to the following conditions that shall form part of and govern the contract of services.
Acceptance of services shall be deemed to be acceptance of these conditions of service.
No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a Director of Helping Hands Chorley CIC.
Terms: Services are with any costs shown where appropriate.
1. Payment and Price
a. Payment is to be made via faster payment, direct debit, credit or debit card unless otherwise agreed. All credit card or direct debits companies now require address verification (your billing address) on all transactions. An incorrect billing address will result in a delayed or cancelled order.
5. Law
a. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
b. These terms shall be deemed to have been made in England and shall in all respects be governed by English Law.
c. In respect of consumer services only, statutory rights are unaffected by these terms and conditions.
Terms of Business
Payment is only accepted by faster payment, direct debit, debit card unless otherwise agreed with the Helping Hands Chorley CIC.
General Information
When you require Customer Services, please contact us via email at info@helpinghandschorley.com
For us to give you customer service quickly please have the following information ready:
*FIRST AND LAST NAME OF MEMBER
*FULL ADRESS INCLUDING POST CODDE
We are confident that these procedures will enable us to offer you a better and speedier service. However, if you have any queries, please do not hesitate to contact us.
How do you cancel a Direct Debit?
You just need to let either the person or organisation you are paying or your bank know that you want to cancel your Direct Debit (their details should be included on your Direct Debit mandate form). You can do this in writing or electronically or orally. However, if you do cancel using the phone or internet, you may also need to give written confirmation.
We’d recommend speaking to both your bank and the organisation concerned. You could do this by sending the organisation a copy of the letter you send to your bank.
Remember: Cancelling a Direct Debit simply stops payments from going to the organisation you are paying. If you carry on receiving the goods or service or if you have a contract then you will need to set up an alternative payment method.
When can you cancel a Direct Debit?
You can cancel a Direct Debit at any time.
Your bank or building society will generally need at least one day's notice before the Direct Debit is due to be paid. Find out how much time your bank needs to process a cancellation and try not to leave it until the last minute or the payment may still be made.
What information do you need to include to cancel a Direct Debit?
Make sure you include:
The name of the organisation you’re paying.
The name(s) of the account holder(s) for your bank account.
Your branch sort code.
Your bank or building society account number.
Your reference with the organization (if known).
The more information you can give, the easier it will be for your bank to action, so if you know the amount and payment date include this too.
What if the Direct Debit is not cancelled?
Once you’ve cancelled a Direct Debit take care to check your bank statements going forwards to ensure your instruction has been followed.
If your bank doesn’t cancel your Direct Debit and a payment is taken after you’ve asked for it to be cancelled, you’ll be entitled to an immediate refund from your bank under the Direct Debit Guarantee.
Cancellation & Refund Policy
14-day cancellation period
If you purchase your membership online or over the phone, you have a 14-day cancellation period from the day after you enter into the contract.
You're entitled to this under the Financial Services (Distance Marketing Regulations 2004).
Cancel outside the cooling off period
If you want to cancel outside the 14-day cooling off period then no refund will be given
This is, of course, only the case if you've paid your membership as a lump sum and in full.
If you pay by monthly instalments, then you may not be entitled to a refund.